Dedicated professional with expertise in program management, business systems analysis and customer support. Organized and effective manager in challenging, fast-paced environments including Telecommunications, Finance, Software Development and Sales Enablement. Skilled in communication, interfacing with business and technical groups, process improvement and problem-solving. Team player with strong internal and external customer relationships. Created and implemented sales enablement tools that assisted in revenue generation of over $175M annually.
Experience:
Program Manager with Confidential
5/2002 - 10/2008
Basking Ridge, NJ
Developed and supported sales enablement programs to assist revenue growth through customer trials and demos..
Managed product life cycle support for Avaya Softconsole™, PC Console, MasterDirectory and PhoneLine® applications. Provided product support to customers, account teams, business partners, offer teams, marketing and technical support. Maintained Enterprise Directory Solutions internal web site..
Technical Support with CCOM Inc. (purchased by Lucent)
10/1997 - 6/1999
Iselin, NJ
Delivered Tier 4 support for PhoneLine and MasterDirectory. Performed remote customer installations and training. Maintained CCOM web site using FrontPage..
Manager DP Consultant Services with American Express
2/1981 - 6/1990
New York, NY
Accountable for providing comprehensive data processing consulting services on cost effective, high quality, zero net expense basis to meet the information needs of Corporate Headquarters executives and their staff offices. Managed staff of 12 IT Professionals plus various consultants..
Headline:
Technical leader who delivers results.
Position held :
Other
Domain :
Data Communication;Voice Communication;Voip;IP Telephony;Collaboration;Enterprise Software;CTI
