| Experience: |
|
|
|
(--Company Name Confidential--)
1/2009 - Present
|
|
| . |
|
|
Global VP, Contact Center Solut with Avaya
12/2006 - 12/2008
Basking Ridge New Jersey |
|
successful track record in delivering superior marketing results: Launches, PR recognition, Positive Analyst mentions, Demand Generation Programs and more
In 08 Maintained #1 market leadership position in all areas representing over $550M in revenue and 9% year over year growth
Led successful Intelligent Communications Launch in 07 which elevated AVAYA from a me too player to one of differentiation with Communications Enabled Business Processes
Restructured team to create “solutions management” organization moving the conversation from products to solutions, enabling sales force to have a new and differentiated conversation with customers
Co-primed Solutions-focused World Tour which significantly raised Brand Awareness. |
|
|
Global Director, Solutions Mark with Cisco Systems
11/2004 - 12/2006
San Jose, Ca |
|
Co-Lead to Launch Cisco into “Unified Communications”
Delivered “best launch ever” as quoted by John Chambers with differentiated messaging and positioning, Cisco recognized as a leader in Gartner’s UC MQ, significant increase in market share and revenues from 05
Lead cross functional global team to create messaging & positioning, internal and external communications, sales tools and web presence
Key Industry speaker and panelist at events and tradeshows
Marketing Lead for key competitive plays and acquisitions
Lead team to create Microsoft competitive play book, including IPTV sessions and Video On Demand for sales
Marketing lead to create communications plans for Audium and Metreos
Recognition awards for:
Driving a Culture of Inclusion – Women’s Leadership
Cross-Functional Team work
Team work across Cisco. |
|
|
Global Director Marketing with Nortel Networks
12/2003 - 12/2004
Richardson, TX |
|
Promoted from within to lead entire voice/applications business marketing
Maintained leadership position in Unified Communications, Contact Centers and IP Telephony despite financial troubles of the company
Restructured team to focus around capabilities – not boxes
Created key revenue driving campaigns and messages including cross functional enterprise vision
Successfully drove launches to create mind share around unified communications. |
|
|
Director, Marketing Contact Cen with Nortel Networks
11/1998 - 11/2003
Richardson TX |
|
Key contributor in achieving enterprise top and bottom lines
Created Nortel’s Enterprise Vision – founded on Business Drivers – not technology
Filed Patent for visionary applications
Chosen by division president to collaborate on key mergers and acquisitions
Successfully lead efforts to launch Nortel’s new eBusiness applications unit, with outstanding feedback from industry analysts, financial analysts, consultants and customers
Led Contact Center group to more than a 12% market growth year over year – achieving number one market share in agents and system shipments
Drove achievement of financial targets, despite significant product transition
Recognized an increase in employee satisfaction by more than 25%
Requested to speak at many industry leading conferences and seminars, achieving high evaluation ratings for these events
Consistently Awarded Nortel’s highest honor – Top Talent/Top Contributor. |
|
|
Sr. Mgr Symposium Apps with Nortel networks
11/1995 - 11/1998
Santa Clara, CA |
|
Selected to create and lead the Symposium World Wide Applications Team (SWAT) as a part of insuring Symposium’s success
Introduced significant external competitive knowledge
Successfully established the Business Applications Consulting Group within Nortel's Professional Services Division which hit our revenue target of $6M for 1996
Significantly contributed in making Nortel the number 1 ranked call center provider by establishing, promoting and managing a team of value added call center and CTI experts
Drove efforts to raise customer satisfaction level of several strategic call center customers
Key industry expert speaker at many seminars and events including: Nortel’s Users Group, Pelorus Group Conference, ICCM, and additional Call Center shows
Nominated for two president awards. |
|
|
Product Marketing Manager with Aspect Telecommunications
11/1993 - 11/1995
San Jose, Ca |
|
Successfully created, designed and marketed Aspect's Networking strategy and products, giving Aspect a lead within the private networked call center arena
Launched the content rich Aspect Call Center Release 5.0, gaining praise from sales as “the best launch at Aspect to date.”
Created new and innovative consultative collateral, now the standard at Aspect
Received several awards, including Teleprofessional Magazine's professional pick in 1995 for Aspect's Network InterQueue feature
Was a key player in the acquisition of several strategic large accounts for Aspect, which totaled over $20M in revenues in 1994. |
|
|
Product Manager & Sales Enginee with Northern Telecom
11/1985 - 11/1993
NY, So. Ca, and Bay area |
|
Chosen as one of the first members in the Meridian Applications Group, leading and developing applications sales efforts
Created and launched the PacTel Meridian Systems call center users group, elevating an applications focus within the installed base
Created strategic design plans for large accounts using Meridian call center applications, as well as third party, resulting in key wins
Elected to the Circle of Excellence for work performed on strategic accounts
Received many engineering awards and customer accommodations for outstanding performance and achievement. |
|
|
|
| Headline: |
|
| Top Executive with a successful track record |
|
| Products sold, marketed or engineered : |
|
| Nortel - all CPE voice related products including contact center: CS1000, MCS 5100, Symposium, Periphonics etc
Cisco - all CPE voice related products: Communication Manager, MeetingPlace, Unity, Unified Persoanl Communicator, IPCC and Express etc
Avaya - All CPE voice related products: Communication Manager, CMS & IQ, IVR, Meeting Exchange, Communications Process Manager etc |
|
| Domain : |
|
| Voice Communication;CTI;Contact Center;IP Telephony;Professional Services;Collaboration;IVR/Speech;Enterprise Software;Voip |
|
| Education: |
|
|
George Mason University Fairfax - Virginia - USA |
6/1981 |
|
finished 3 years (includes 1 year at Northern Va Community College) |
|
|
|
|
|
