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| Synopsis / Objective: |
Software engineer with 11 years experience in the development of Interactive Voice Response/Computer Telephony Integration (IVR/CTI) applications for major telecommunication clients such as Telstra, as well as banking, finance and educational organisations in Australia. Achieved specialised knowledge of both DTMF (Dual-Tone Multi Frequency) and speech recognition solutions combined with object oriented programming techniques. Experienced across the full system development life cycle.
Strong analytical skills, team player, self motivated, an effective problem solver with the ability to work under pressure in fast paced and challenging environments.
Next career goal - contract developer or specialist and willing to re-locate. |
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| Experience: |
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(--Company Name Confidential--)
1/2009 - Present
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Software engineer with Dimension Data Australia
1/2001 - 1/2009
Melbourne, Australia |
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| Developed, implemented, enhanced and maintained IVR/CTI solutions on Genesys Voice Portal, Audium, Cisco Unified Contact Center Express (UCCX) scripts, Peripro, Nuance, Holly Voice and Unix envornments.. |
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Analyst/Programmer with IBM Global Services Australia
12/1997 - 12/2000
Melbourne, Australia |
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Developed, enhanced and maintained over 20 DTMF IVR/CTI applications including mission-critical for telecommunication company on Peripro, VPS/IS and Sun Solaris platform.
Managed release and software configuration.
Provided after hour on-call support over a 3 year period.. |
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| Headline: |
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| IVR Application Developer |
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| Categories : |
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| Professional Services;Implementation |
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| Employment status : |
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| Contract |
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| Products sold, marketed or engineered : |
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| DTMF and Speech IVR |
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| Domain : |
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| IVR/Speech;Voip;Contact Center;Enterprise Software;CTI;Object Oriented, Java |
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| Education: |
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| Project work(Hourly) : |
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| 0 |
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